Once your order is successfully submitted, our warehouse processes your order the following business day. It is then picked, packed, and despatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date. You should receive your order within 3-5 business days. Packages are not shipped nor delivered on weekends and local public holidays.
Expier Ltd offers free international shipping. We send all purchases within the UK by Royal Mail or another track-able courier service. International shipping is carried out by DHL. If you fail to be present upon the date of delivery, our courier service will notify you if they have left it with a neighbour or if they will reschedule delivery for the following day. All orders are expected to be signed for as proof of receipt, so they will not leave it at your address hidden or by the door for your receipt upon arrival.
Royal Mail will require all deliveries to be signed for. In the event of no one being able to sign for the item, Royal Mail will leave a card instructing you to telephone them to arrange a re-delivery at a more convenient time, or alternatively you can collect it from your local sorting office.
Delivery timescales and notifications
Items will be despatched within 24 hours from the time of order. When your order has been despatched, your order should be delivered within 2-3 days for UK orders and within 5 days abroad. We do our best to ensure the stock information displayed on our website is correct, so we can keep our delivery timescales accurate. If there are any delays, we will inform you by email or telephone.
For items on back order, you can usually expect to receive the item within 10 business days. If the delay is likely to be significantly longer than this, we will contact you either by telephone or email to inform you of an approximate delivery date.
Please note that our delivery times are estimates and may vary due to external factors outside of Expier’s and our courier’s control. These factors may include but are not limited to, extreme weather conditions, technical failures, customs delays, etc. Whilst Expier Ltd does not take responsibility in shipment delays nor damages caused during transportation, we value our customers. You can track your shipment with the order tracking ID but please contact us if you come across any issues.
Late or missed deliveries
Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occasionally, and is an unfortunate situation associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
Another circumstance that may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.
If for any reason the item is returned to us due to incorrect address specified or item not signed for, we will inform you immediately by email as soon as we receive the item. You will be given a choice whether you wish us to re-despatch the item or for you to cancel the order. Please note if a refund is requested for undelivered items (through fault of the customer), we reserve the right to deduct our outwardly shipping fees from the refund total.
In order to ensure that there is no delay and you receive your purchase promptly please ensure that there are no mistakes with the address details entered and we always recommend double checking that your details are correct before submitting.
Please be aware that we are unable to process orders, requesting delivery to a P.O Box address
We love this time of year and to ensure that your purchase if intended as a gift be delivered in time for Christmas, all orders need to be placed by the 19th December for UK orders, for international orders we would recommend ordering by the 16th December to ensure delivery. Please note that as much as we strive to ensure all deliveries are despatched as soon as possible, we cannot guarantee delivery before Christmas on orders placed after the recommended dates above.
Due to Easter days changing year after year, please note that any orders placed on Good Friday – Easter Monday will not be processed and shipped until the following working day.
We would like to kindly remind you that if you place an order, expecting delivery on Good Friday or Easter Monday, a national holiday where the day is classified as a bank holiday, our couriers would be unable to deliver on that day. Please expect your purchase to be delivered to you the following working day.
Other National Holidays
Expier would like to kindly remind you that if you place an order, which will be delivered on a national holiday where the day is classified as a bank holiday, our couriers would be unable to deliver on that day. Please expect your purchase to be delivered to you the following working day.
You have the right to return any/all products you have purchased directly from our website within 14 days of purchase. If for any reason you are unhappy with them, please contact the Expier Customer Care team at firstname.lastname@example.org before returning your goods and within 14 days of receiving your purchases.
The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Return shipping expenses is covered by Expier Ltd. If consumers use their right to send back an order, they should contact Expier Customer Care team in order to get a return label. Once the team are contacted, they will provide full shipment information and a prepaid return label, which can be printed and attached to the parcel.
Products purchased must be returned to our warehouse for a return and full refund to be made. Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer. If you are returning an item for exchange, you will need to return it for a refund. Once this is done, you will then need to make a new purchase for the item you want.
Kindly note that Expier Ltd does not take responsibility for any items lost during the return shipping.
Returns received after 14 days of original receipt may be accepted at the discretion of Expier Ltd.
If your return is approved, a full refund will be issued for your order to your original payment method. Refunds will take up to 5 business days to clear but may take longer depending on your bank or payment provider. Returned items will be refunded excluding any of the original cost of shipping.
Once a refund is issued on our system, you can expect it to be visible in your account within 10 business days. Please contact us if you have not received the refund after this time.
Please note that campaigns and holidays can delay the processing of your return slightly. Do not hesitate to contact us if you should have any questions regarding this.
Updated April 2019