FAQs Page

You can check the status of your order online via the
tracking number which was sent in your order confirmation email. If there is a
problem with your order tracking, please email us at sales@expier.co.uk or  call +44 208 050 3213 to speak
to a member of  the Expier Customer Care team. Please have your order
number at hand when making enquiries.

Once an order is submitted, we
are unable to change the ordered products, or the quantity selected. In this
situation, we suggest you contact us and cancel the incorrect order.
Thereafter, we recommend you place a new order on our website, with the correct
item(s), at your own convenience. 

If you wish to make a change in your delivery address, please contact us
and we will do our best to assist you in this matter.

In the event we are unable to process the address change directly on our
system, usually, because the package has already been shipped, we will need to
contact our courier to make any modifications to the delivery address.

In order to help you further, we would really appreciate if you could
provide us with the following information:

– Full name
– Company name (if needed)
– Full delivery address
– Phone number
– Email address

Kindly observe, this process will delay the delivery time; Expier is not
responsible for any delay in delivery due to an address change request by the
customer.

We generally restock all of our product lines when they are running low.
However, on the rare occasion when an item is out of stock, we would expect to
have the product back in stock with 7 days. You may still order and as soon as
we have completed manufacturing your product, we will send it out for delivery
– this is known as backorder.

That is not a problem. We are happy to take your order over the phone.
Please contact the Expier team for assistance during our office hours.

Call us on:

+44 208 050 3213

Monday – Friday
9am-5pm (GMT)

In the event you wish to cancel your order, please contact us as soon as
possible.

The cancellation is not valid until the customer has confirmed with
Expier Ltd via email. If we are unable to process the requested
cancellation immediately, usually because the package has already been shipped,
we will contact our courier to have the package returned to our warehouse.

Only once the package has returned to
our warehouse, will we be able to process the cancellation.

Expier Ltd offers
free international shipping. We send our items within the UK by Royal Mail or
another track-able courier service and International shipping is by DHL.

Yes, we do.
Expier offers free international shipping. Simply checkout as usual and select
your country and enter delivery address details.

We aim to ensure
that you receive your order as quickly as possible.

Once your order
is successfully submitted, our warehouse processes your order the following
business day. It is then picked, packed, and dispatched. Once it is on its way
to you, you will receive an email notification containing your tracking
information, along with an estimated delivery date.

You should
receive your order within 3-5 business days. Packages are not shipped nor
delivered on weekends and local public holidays. Please note that our delivery
times are estimates and may vary due to external factors outside of Expier’s
and our courier’s control. These factors may include but are not limited
to, extreme weather conditions, technical failures, customs delays, etc.

If you receive
your package, and it is not as you ordered, please contact us immediately. We
will do everything we can to correct our mistake as promptly as possible.

Whilst Expier
Ltd does not take responsibility in shipment delays nor damages caused during
transportation, we value our customers. Please get in touch with our
Expier Customer Care team at sales@expier.co.uk to report the issue
in order to help resolve the matter.

We are
consistently working to improve our range ranges so you may find that a product
has been discontinued. We generally discontinue a line based on feedback
that the item is not to our customers’ preferences. We are always welcome
comments so if there is something you would like brought back, please get in
touch to let us know.

If there is an issue with the product itself due to defects
in materials or craftsmanship, please contact our Expier Customer Care team
at sales@expier.co.uk as
soon as possible. At Expier we operate a 14 days refund policy from date of
purchase. If for any reason you are not entirely satisfied with your order, you
can return it to us within 14 days for a full refund; providing that the
product is undamaged and in its original condition. If consumers use
their right to send back an order, they should contact Expier Ltd in order to
get a return label.

Kindly note that Expier Ltd does not take responsibility for any items
lost during the return shipping. For any further information
please read our Return Policy and Terms of
Use.

No, Expier Ltd
covers the shipping costs for returns. If consumers use their right to send
back an order, they should contact Expier Customer Care team in order to get a
return label.  Once the team are contacted, they will provide full
shipment information and a prepaid return label, which can be printed and
attached to the parcel. Kindly note that Expier Ltd does not take
responsibility for any items lost during the return shipping. For any further
information please read our Return Policy and Terms of Use.

Once your
returning package has been received at our warehouse, it is processed and
inspected before we proceed in approving or disapproving the respective return.

It must be unused
– in its original packaging with labels and protective stickers intact – and
still in the same new condition as when the watch was received.

If your return is
approved, a full refund will be issued for your order. Once a refund is issued
on our system, you can expect it to be visible in your account within 10
business days.

Please note that campaigns and holidays can delay the processing
of your return slightly. Do not hesitate to contact us if you should have any
questions regarding this

All our products
are made with high quality materials and come with a ten-year manufacturer’s
warranty. Under the limited warranty, your product part(s) and workmanship are
guaranteed under normal use for ten-years from the date of purchase. If you
become aware of a defect in parts or workmanship during this time, Expier Ltd
will, at its sole discretion, provide for repair or replacement of your items
in accordance with the terms herein. If your product or any original parts are
not available, a substitute of equal value may be provided for purposes of
repair or replacement.

Expier Ltd
warranty does not cover any of the following:

·
Battery, straps, crown, or glass
replacement

·
Defects and damages due to loss,
theft, fire, water, or natural disasters

·
Failure or damage caused by improper
use, carelessness (knocks, dents, crushing, broken glass, etc), or accidents

·
Failure or damage caused by
unjustifiable repair or modification

·
Aesthetic changes, defects, and
damages due to normal wear and tear and ageing (e.g. minor scratches on the
case and/or glass, altercation of the strap, etc)

·
Watches where the serial number is
missing or has been erased, altered, falsified, replaced, defaced, or made
illegible

Please read our Terms of Use for full details.

At Expier we
completely respect your privacy. Despite us having no intention to, the
information you provide will not be given to any third party without your
consent. Please read through our Privacy Policy and Terms of Use for any further
information.

Expier understand
how important security is to our customers. We therefore only accept payment
online via PayPal. You do not have to have a PayPal account, you can pay
through PayPal using your debit or credit card. PayPal uses cutting-edge data
encryption, fraud detection tools and all kinds of other advanced techniques to
improve security and is one of the most trusted online payment systems. PayPal
accepts VISA, VISA Electron, MasterCard, Maestro, Solo and American Express.
The payment will appear on your statement as our parent company Expier Ltd.

Our system
operates so that once your payment has been processed and cleared, we will then
dispatch your item. Therefore, please ensure you have adequate funds in your
account to cover the order. If we have a problem with your payment, we will
inform you either by email or telephone. It is recommended that you check your
email often and supply a telephone number we can contact you on easily if the
order is urgent, as we may need to contact you before we can dispatch your
order.

Please
add our address sales@expier.co.uk into your address book to ensure our
emails do not go into your spam folder.

If you no longer wish to receive Expier newsletters, simply
click the ‘unsubscribe’ link at the bottom of your email and you will stop
receiving updates.

Yes, you can. We
are always happy to help.

Call us on:

+44 208 050 3213

Monday – Friday
9am-5pm (GMT)

Yes, you
can write
to us.
We’d love to hear from you.

Expier Ltd
Unit J Franklin Industrial Estate
Franklin Road
London
SE20 8HW
United Kingdom